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FAQs – RunStar

Q: How to connect the Starfit APP with the Scale?

1. Download Starfit APP and complete registration.2. Click on 'Account' and find 'My Devices'.3. Click on the '+' in the upper right corner, then click on the 'Bluetooth' logo on the page to search for smart devices.4. When you find 'Runstar-RX' (Bluetooth name of scale), click to complete the connection.At this point, a connected logo will appear on the screen of the scale.

Frequently Asked Questions

Help Center

1. How to connect the Starfit APP with the Scale?

1. Download Starfit APP and complete registration.
2. Click on 'Account' and find 'My Devices'.
3. Click on the '+' in the upper right corner, then click on the 'Bluetooth' logo on the page to search for smart devices.
4. When you find 'Runstar-RX' (Bluetooth name of scale), click to complete the connection.
At this point, a connected logo will appear on the screen of the scale.

2. Why keeps disconnected?

Please make sure you have successfully connected the scale in the starfit APP, not in the Bluetooth list of your phone. Confirm that there are no other devices around that are connected to the body fat scale. If there are, please disconnect them first and give priority to connecting your device to the scale.

3. Where is the isolation tab that needs to be pulled out from the batteries?

On the back of the scale, where the battery compartment is, you can see a transparent isolation tab. For rechargeable scales such as the FG2001ULB and FG2015ULB are type C charging models and do not require pulling out the isolation sheet. This description is for Runstar’s other battery-powered body fat scales.

4. Why does the screen display L0, even if it is charging in time, it still cannot measure?

L0 is low battery, please charge or replace batteries. ※Measurement cannot be performed while charging, and the charging cable needs to be unplugged before use.

5. How can multiple users use the same scale?

There are 2 ways: (1) Multiple Users with Separate Starfit Accounts. Please note only 1 Starfit account can pair with the smart scale at a time when measuring. (2) Multiple Users with a Shared Starfit Account. Users who create or log in to a Starfit account can create multiple user profiles within their account.

6. Where to find the warranty code?

You can find 'Code:xxx-xxx-xxx' on a lable at the back of the scale, that's the warranty code.

7. How can I sync data to Samsung Health?

Please download Fitdays instead of Starfit, and turn on Samsung Health in 'Settings' to sync. You can log in with your Starfit account, and the saved data in Starfit will be automatically synced to Fitdays.

8. Can the Starfit APP be used on an iPad? In other words, can the runstar scale be connected to an iPad?

Sorry, Starfit APP does not support iPad at the moment and cannot be used on iPad, so we do not recommend using iPad to download Starfit and connect with scale. Thank you!

9. I accidentally damaged the Body Scale. Can l get a replacement?

We offer lifetime warranty for all of our device, so if your Scale is damaged within that period, send us a photo and we'll be sending you a replacement right away.

10. Need more help?