Frequently Asked Quenstions

Q: How can I change the unit from KG to lb?

A: At the back of the scale, near the battery compartment, there is a button that allows you to change the unit.

Q: Does it need to work with APP?

A: No, it measures only weight, no need to work with smart APP, ready to use out of the box.

Q: What type of battery does it use?

A: 3 * AAA batteries.

Q: Where to find the warranty code?

A: The warranty code is on the label which is attached on the backside of the scale.

Q: What can I do if my scale doesn't turn on?

A: Please change new batteries and clean the metal spring in the compartment for a try. If still not work, contact our customer service team for a replacement.